Refund Policy

1. Scope

This Refund Policy applies to prepaid mobile data plans (“Plans”) purchased through the Nimbus mobile application and/or the Nimbus website (“Nimbus”, “we”, “us”).

2. Eligibility for a Refund

You may request a full refund where a Plan cannot be installed or activated due to a verified technical issue, provided that:

1. the eSIM is attempted on an eSIM-compatible and carrier-unlocked device, and
2. the Plan has not been activated and no data has been used, and
3. you contact Nimbus Support within 24 hours of purchase (or, if earlier, before any activation occurs).

For avoidance of doubt, once a Plan has activated and data usage begins, the service has been delivered and a refund will not be available except where required by applicable law.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• the Plan has been successfully activated and/or any data has been consumed;
• your device is not eSIM-compatible, is carrier-locked, or otherwise does not meet the stated requirements;
• the issue is caused by user-side configuration, device settings, or third-party restrictions after a successful installation (Nimbus will still provide support to help resolve issues);
• the incorrect destination or Plan was selected after activation;
• service disruption results from factors outside Nimbus’s reasonable control (including device damage, OS modifications, local network outages, or temporary coverage limitations).

4. Remedy: Replacement or Refund

Where feasible, Nimbus may first offer a replacement eSIM / replacement Plan as the quickest resolution. If Nimbus cannot resolve the issue within a reasonable time, or if replacement is not possible, Nimbus will issue a full refund where eligibility criteria in Section 2 are met.

5. How to Request a Refund

To request a refund, contact Nimbus Support via in-app chat or WhatsApp and provide:

• the email address used at checkout,
• the destination/Plan name, and
• a brief description of the issue (screenshots are helpful where available).

Nimbus may request additional information to verify eligibility (e.g., device model, iOS/Android version, and error messages).

6. Refund Method and Timing

Approved refunds are processed to the original payment method. Processing times vary by payment provider and bank, but typically take 5–10 business days. Nimbus is not responsible for delays caused by external payment networks or banks.

7. Changes to This Policy

Nimbus may update this Refund Policy from time to time. The version in effect at the time of purchase will apply to that transaction, unless a change is required by law.