QR code issues: QR won't scan or "code is no longer valid"

Two common causes:

The code has already been used. Nimbus QR codes are single-use. Once installed, they can't be installed again - even on the same phone after deleting the eSIM. This is why we tell you not to delete it. If you've already deleted it, message us and we'll issue a fresh code.

The code is from your screen, not a printed page. Some phones can't scan a QR code from another screen. Use manual install instead - most Nimbus plans include manual install details (SM-DP+ address and activation code) right next to the QR. Copy and paste those into your phone's eSIM setup. If you don't see manual details on your plan, message us and we'll send them.

Still stuck? Message us on WhatsApp at +1 310 303 4131. Real people answer.