Travel eSIM stuck on activating - how to fix | Nimbus

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Most "stuck activating" cases come down to one of four things: data line selection, Data Roaming, network selection, or you haven't landed yet. Walk through these in order. Don't delete the eSIM - that's a last resort, and most Nimbus eSIMs can't be reinstalled.

Step 1 - Make sure Nimbus is set as your data line.

iPhone: Settings → Cellular → Cellular Data → Nimbus

Samsung: Settings → Connections → SIM manager → Mobile Data → Nimbus

Pixel / other Android: Settings → Network & Internet → SIMs → Nimbus → Mobile data

Step 2 - Turn Data Roaming ON for the Nimbus line.

Step 3 - Toggle airplane mode for 10 seconds, then off. Wait one to two minutes for the network to reconnect.

Step 4 - Restart the phone if step 3 didn't work.

Step 5 - Try manual network selection.

iPhone: Settings → Cellular → [Nimbus line] → Network Selection → turn Automatic off → pick a network

Android: Settings → Connections → Mobile networks → Network operators → uncheck Select automatically → pick a network

Wait one to two minutes after each selection before testing.

Step 6 - On iPhone, turn off Limit IP Address Tracking for the Nimbus line. Settings → Cellular → tap your Nimbus line → toggle Limit IP Address Tracking off. This setting can stop data from working on travel eSIMs even when activation otherwise looks fine.

Step 7 - Check APN settings. Open your plan details in the Nimbus app. If a specific APN is listed there, copy it into your phone's eSIM APN field exactly. Leave username and password blank unless we tell you otherwise. Most plans don't need this - only do it if steps 5 and 6 didn't work.

Still showing "inactive" in the Nimbus app after all that? That's usually a known status delay between the carrier and our system - your eSIM is actually working, the dashboard is just behind. Open a website. If you're online, you're good.

If you've worked through all seven steps and there's still no connection, message us with: your destination country, your phone model, and screenshots of your Cellular settings, the data line selection, the Data Roaming toggle, and the network currently selected. We'll get on it.

Still stuck? Message us on WhatsApp at +1 310 303 4131. Real people answer.