Refunds: What we'll cover

If your Nimbus eSIM didn't connect, we'll refund.

Message us with your order number, the country, and what went wrong. We may ask for a couple of screenshots - the eSIM in your settings, the data line selection, and the network currently selected - so we can confirm what happened on our side. Once we've checked, we'll process the refund as quickly as we can - typically within a couple of business days.

We can't refund:

Plans you've already used.

Plans where the wrong country was purchased after activation.

Cases where the issue turned out to be your phone, after the plan had been used.

Edge cases happen. Message us anyway - we'd rather sort it out than have you frustrated.

Still stuck? Message us on WhatsApp at +1 310 303 4131. Real people answer.